Terms & Conditions
Welcome to Dragontrail Studios. These are our terms and conditions when placing an order.
All works are copyright protected. The artist reserves all rights to reproduce the work.
All prices are in United States Dollars (USD). New Zealand orders attract a Goods and Services Tax (GST) of 15%.
All prices include packing, shipping and insurance, with one exception: international deliveries (outside of New Zealand) of original paintings will attract a specified shipping charge based on the size of the original painting.
Dragontrail Studios will deliver to the address provided. We take no responsibility for wrong information and additional charges will apply for redirection of any deliveries.
VAT and Import Duties
The purchaser is responsible for any VAT, Import Duties or similar other charges that the country of delivery may impose.
Cancellation of Order
If you wish to cancel your order once it has been made, we are happy to offer a full refund. If your order has been placed and is in transit, we are then unable to offer a refund. An administration fee of USD$20.00 will be taken off the full value paid to cover the bank refund fees and time.
Privacy and Security
We will keep all your personal information confidential. When you put your personal details on to dragontrailstudio.com you are agreeing to our terms and conditions applicable at the time. We provide a link to these terms and conditions on our website. We will keep all your personal information confidential. We will not sell or give any of your personal information to a third party without your written permission.
If you are not entirely happy with your painting or print, please email firstname.lastname@example.org within 24 hours of receipt of the paintings or prints so we can discuss and decide the following course of action.
All items returned must be in their original packaging and in a saleable condition. The purchaser or sender must meet the cost of returning items and a brief explanation. Please note that freight and delivery charges are not refundable.
Consumer Guarantees Act
For New Zealand purchasers, nothing in these terms and conditions limits your rights under the Consumer Guarantees Act 1993.